osTicket

  • Version

    1.6.0
  • Date Added
    (to site)

    August 10th, 2010
  • Author

    osTicket
  • License

    GNU General Public License v2 (?)
  • Description

    osTicket is an open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.

    Key features include:

    - Web and Email Suppport: Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.

    - Auto Response: Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.

    - Canned Replies: Predefined responses for frequently asked questions.

    -Internal Notes: Add internal notes to tickets for staff

    - Help Topics: Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.

    - Alerts and Notices: Staff and clients are kept up to date with email alerts. Configurable and flexible settings.

    - Role-based Access: Control staff’s access level based on groups and departments.

    - Assign & Transfer Tickets: Assign tickets to a staff and/or department.

    - No signup Required: No user account or registration required for users (ticket ID/email used for login).

    - Support History: All support requests and responses are archived.

  • Platforms Supported

    WindowsMacLinux
  • Website

osTicket

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